terms and conditions bed and breakfast Kia Ora

Terms & Conditions

Booking Terms
These Booking Terms apply to all bookings and reservations made on the website of B&B Casa Kia Ora (www.bedandbreakfastandalucia.eu) .These Booking Terms are governed by Spanish law and apply to all direct bookings except where we agree in writing other terms. By making a booking through the website (www.bedandbreakfastandalucia.eu) you are deemed to accept these Booking Terms.

Bookings
Bookings are made and a contract between You(the booker) and Us(B&B Kia Ora) comes into effect when we accept a reservation from you. We will accept a reservation when we have confirmed your reservation by email or by Phone.
Bookings must be paid by using an acceptable and valid credit card, bank transfer or by cash.

Rates
All published rates include VAT where applicable (and local taxes) at the current rate.
Rates are per room per night. If you have selected supplements they will be added to the total price of the Booking. Rates do not include other costs you may choose to incur during your stay (unless otherwise stated).
Rates quoted are correct only for the specific number of guests, nights and dates shown. Should you change the number of guests, dates or room nights, then the rates are subject to change.
Availability
In the rare case that due to unforeseen circumstances we cannot deliver your requested accommodation, you will be offered alternate accommodation.
Arrival and Departure
Check- in times are specified on your Booking Confirmation. Check-in times outside those specified must be confirmed with us prior to arrival. The Check-out time is also specified on your Booking Confirmation.

Cancellations
A cancellation of a confirmed booking has to be done via e mail or via phone directly to us.
Cancellation policy for bookings direct with us:
B&B Room & Cottage:
a) Cancellations more than 24 hours before date of arrival (00.01 o’clock on day of arrival) NO charge of reservation cost will be made.
b) Cancellation within 24 hours before date of arrival (00.01 o’clock on day of arrival) 100% charge of reservation cost with a maximum of 2 nights.
For bookings of Retreats and long stays different cancellation policies apply. See your bookings confermation.
We advise you strongly to consider taking a Travel Cancellation Insurance.

Conditions of Stay
We have some standard rules that are designed to ensure that we comply with regulations relating to matters such as fire, health and safety and to enhance the comfort and wellbeing of our guests. Please note the house rules when staying at the B&B Casa Kia Ora.
We reserve the right to terminate your booking immediately without being liable for any refund or compensation where you engage in unacceptable behaviour that causes a disturbance or nuisance to other guests.

Liability
Other than for death or personal injury caused by our negligence or misrepresentation, our total liability to you is limited to the price of the booking and to the fullest extent permitted by law all warranties are excluded and in no circumstances will we be responsible for any indirect or special damages.
We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond our reasonable control. You are responsible for any damage or loss caused to us or our property by your act, omission, default or neglect and you agree to indemnify us and to pay us on demand the amount reasonably required to make good or remedy any such damage or loss.

Damages and Breakages
You are responsible and liable for any breakages or damages which you or any member of Your party cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we reserve the right to make a charge to the guest’s credit card, or we may send you an invoice, for repair or making good if the damage or breakage is significant.
Children
We accept children, however we have no child facility’s. Parents are totaly responsible for the wellbeing and safety of their childeren. The swimming pool is not supervised and not suitable for small children. We do not offer any child reductions.

Data & Privacy
Any data gathered during the course of your booking may be held on our own computer server. We execute appropriate protection of all personal information provided.
We are committed to protecting and respecting your privacy. Your personal data shall be handled by us, both manually and through data processing systems, with the purpose of:
trying to meet any personal requests you may have.
providing you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
carrying out our obligations and notifying you of any changes to your reservation.

Accessibility information
B&B rooms are located on 1ste floor by single staircase. Cottage is located on groundfloor.
Please note B&B Casa Kia Ora has no elevator. Due to the rural character of the site, its exterior and the terrain around the B&B Casa Kia Ora might not be considered very suitable for all Mobility Impaired guests.

Effective Date
These terms and conditions supersede all others and are effective from 1 jan 2018. The right is reserved to amend the contents without notice

Contact
For any questions or comments regarding these policy’s and requests to exercise the rights provided for in the protection of personal data law should be addressed to B&B Kia Ora. La Manga 7, 29690 Casares. email: kiaorahomestay@outlook.com

 

PRIVACY STATEMENT:

We are committed to protecting and respecting your privacy. Your personal data shall be handled by us, both manually and through data processing systems, with the purpose of:
trying to meet any personal requests you may have.
providing you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
carrying out our obligations and notifying you of any changes to your reservation.
Where we store your personal data
Once we have received your information, we will use procedures to try to prevent unauthorised access. B&B Kia Ora will not sell your personal data to any third parties.
Disclosure of your personal data
We shall not disclose your personal information to any third parties unless we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our booking conditions and cancellation policy and other agreements; or to protect the rights, property or safety of B&B Kia Ora and its staff, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud prevention.
Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you if we intend to use your data for such purposes. You can exercise your right to prevent such processing by contacting us at kiaorahomestay@outlook.com
Changes to our Privacy Policy
B&B Kia Ora reserves the right, in its sole discretion, to make changes to any part of our website and/or its contents, including without limitation our Terms and Conditions and Privacy Policy for any reason. Any material changes made to our Privacy Policy in the future will be posted on our site and, where appropriate, notified to you by e-mail.
Contact
For any questions or comments regarding this privacy policy and requests to exercise the rights provided for in the protection of personal data law should be addressed to Diseminado Celima La Manga 7, 29690 Casares, malalga, Spain. Email; kiaorahomestay@outlook.com